Privacy Policy

We collect several types of information from and about users of our Services:

Personal Information You Provide

When you register for an account, we collect information such as:

• Name and Discord username
• Email address
• Profile information
• Educational information (e.g., subjects, study habits, learning preferences)

Information Collected Automatically

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect:

• Usage details (pages visited, features used, time spent)
• Device information (IP address, browser type, operating system)
• Study patterns and performance analytics

Study Content and Logs

We collect information related to your study activities including:

• Study sessions and duration
• Tasks and assignments
• Quiz responses and test scores
• Subject materials and notes
• AI assistant interactions and chat logs

We use information that we collect about you or that you provide to us:

• To provide, maintain, and improve our Services
• To personalize your experience and deliver content relevant to your interests
• To analyze usage patterns and optimize our features
• To communicate with you, including providing support and notifications
• To detect, prevent, and address technical issues, security breaches, or fraudulent activity
• To comply with legal obligations
• To process and maintain your subscription to premium features
• To verify eligibility for premium features and subscription benefits

We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties who need access to data to support our business
• To fulfill the purpose for which you provide it
• With your consent
• To comply with any court order, law, or legal process
• To enforce our Terms of Service
• If we believe disclosure is necessary to protect the rights, property, or safety of StudyHub, our users, or the public

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include:

• Regular security assessments
• Access controls and authentication
• Secure network configurations

However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee its absolute security.

To maintain a safe learning environment, we employ the following procedures:

• Automated Monitoring: Our systems automatically scan content for violations of our terms, including inappropriate content, cheating, or harassment.
• Manual Review: When our system flags potential violations or we receive reports from users, authorized staff may access and review specific user data and activity logs.
• Scope of Review: Reviews are limited to information relevant to the potential violation and conducted by trained personnel following strict confidentiality protocols.

We conduct these reviews solely for the purpose of maintaining community standards and safety. We make every effort to respect privacy while fulfilling our responsibility to maintain a positive learning environment.

For users who purchase premium subscriptions through Patreon, we collect and process the following information:

Subscription Information We Receive

• Patreon username and identifier
• Subscription tier and status
• Subscription start and renewal dates
• Payment status (successful/failed)

Payment Processing

All payment processing is handled by Patreon. We do not collect, store, or process your credit card information or payment details directly. These transactions are governed by Patreon's privacy policy and terms of service.

How We Use Subscription Data

We use subscription information to:

• Verify and maintain your access to premium features
• Send subscription-related notifications (such as renewal reminders or subscription changes)
• Respond to customer service inquiries about your subscription
• Analyze subscription patterns to improve our services

Retention of Subscription Data

We retain information about your subscription for as long as your account is active, plus a reasonable period to address potential disputes or technical issues. Subscription history may be retained for legal and financial record-keeping purposes even after account deletion.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Subscription Data Retention

If you cancel your premium subscription, we maintain records of your previous subscription status and features used for a period of time to allow for reactivation, address disputes, and for financial record-keeping purposes. Note that cancellation of your Patreon subscription does not automatically delete your account data—you must separately request account deletion if desired.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing of your personal information

To exercise these rights, please contact us through our Discord server. We will respond to your request in accordance with applicable law.

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Services. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. Your continued use of our Services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Discord server.